At F. VIDAL S. A. , we value the satisfaction of our customers and strive to offer high quality products. If, for any reason, you are not completely satisfied with your purchase, we are here to help you with our return process.
Please read our return policy carefully to understand your rights and responsibilities.
1. Term of Refund
You have 30 days from the date of delivery to request a return of your purchase. If more than 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.
Right of withdrawal
By law the right to withdraw from the purchase contract, without stating the reason, for most products for 14 calendar days from the day on which you receive the product. To cancel a purchase during the 14-day cooling-off period. The following products shall not have this right:
Products that are damaged or used.
Products that have been assembled and/or disassembled or unpacked.
2. Eligible products
The following products are eligible for return:
Defective or damaged products in transit.
Products that do not match the description on our website.
Products with manufacturing problems.
3. Return Process
To start the return process, follow these steps:
Please contact our customer service at info@mobiliario-de-oficina-online. com or our Customer Service Department at +34 93 775 01 46 to notify you of your intention to return the product. Provide the order number and details of the reason for the return.
Once we have received your return request, we will provide you with instructions on how to proceed.
1. Pack the product securely in its original packaging, if possible, and send it to the address we provide.
2. Be sure to include a copy of the purchase invoice or order receipt within the package.
3. Once we have received and reviewed the returned product, we will notify you about the approval or rejection of your return request.
4. Return Costs
The shipping costs of the return will be the responsibility of the customer, unless the reason for the return is an error on the part of F. VIDAL S. A. or the product is defective or damaged.
If your refund request is approved, we will process your refund within 7 business days. The refund will be made via the same payment method used for the original purchase, unless otherwise agreed.
For any questions or queries related to returns, please do not hesitate to contact our customer service at info@mobiliario-de-oficina-online. com or our Customer Service Department at +34 93 775 01 46.
F. VIDAL S. A.
Av. Comte Llobregat, 4, 0876 Martorell, Barcelona, Spain.
+34 93 775 01 46